Q&A

Is it possible to request a specific room number?

You can request a specific room number, however depending on availability we cannot guarantee that the room will be available. Therefore, please request in advance.

Does my room have a safe?

Yes, all rooms at Pavillon Monceau are equipped with a safe.

Is there heating and air conditioning in the rooms?

Yes, our rooms have heating and also air conditioning that we switch according to the outside temperature.

Is it possible to request an extra bed in my room?

We cannot provide extra beds. However, we do have junior suite that can accommodate up to 3 people.

Is it possible to bring a guest to my room?

You can have a guest in your room if the number of persons in the room does not exceed the maximum capacity. However, if an extra person is staying in your room, they must go to reception and if they are staying in the hotel, they must pay the tourist tax of €1.88 per person per night.

Are there rooms with balcony?

Yes, a total of 12 of our rooms have a balcony. (Club Balcony, Executive Balcony and Junior Suite Balcony)

Do the rooms face the courtyard or the street?

A large majority of our rooms face the street. Only 6 rooms face the courtyard.

What are the check-in and check-out times at the hotel?

We welcome you from 15:00 for your arrival. For departure, you must hand in your room before 12:00.

Is the room equipped with a hairdryer?

Yes, all our rooms have a hairdryer.

Can a double room accommodate a 3-person stay?

No, but the lobby is accessible to everyone and you can join your guests there.

Do you have connecting rooms?

Yes, the Pavillon Monceau Hotel has connecting rooms. (Family Room).

Is it possible to get a refund for a non-refundable offer?

No, it is impossible to get a refund for a non-refundable offer.

Is the rate per person or per room?

The rate is per room, but you will have to pay a tourist tax of €1.88 per person over 18 years of age, to be paid on arrival.
If the rate is not a prepayment, payment will be made on arrival. A pre-authorisation for the first night will be blocked (amount withheld, not debited) 4 days before your arrival in our establishment.
This pre-authorisation will be released at check-out and will be available on your bank account between 1 and 5 days after your departure (depending on the time of your bank).

Is breakfast included to the room rate?

This depends on the offer. Please refer to the Terms and Conditions of each offer.

Which credit cards are accepted?

? Les cartes que nous acceptons sont : Master, Visa, Maestro, American Express et Apple Pay. Nous acceptons également les règlements en liquide pour un montant maximum de 1500€. Néanmoins, nous n’acceptons pas les chèques.

Les taxes sont-elles incluses dans le tarif des chambres ?

Oui, toutes les taxes sont incluses dans le tarif de chambre, sauf la taxe de séjour à 1,88€ par personne et par nuit, à payer au check-in.

What are the cancellation policy for this hotel?

The cancellation policy of the Pavillon Monceau Hotel varies according to the rate you choose. Please refer to the Terms and Conditions of each offer.

How do I cancel or change my reservation?

When you book directly through our website, you will receive an e-mail of confirmation. Instructions to update your stay are detailed in the e-mail (based on your booking policy).

If you have booked through a third-party, we invite you to contact the platform in order to edit your booking.

Does the hotel offer smoking rooms?

No, the Hotel Pavillon Monceau does not offer smoking rooms. We may ask you to pay a disinfection and cleaning fee of up to 150€ if the ban is broken.
However, our establishment has some rooms with balconies where you can smoke.

Why am I being charged for the first night?

A pre-authorisation is made within 7 days of the first night's stay as a guarantee (the amount is blocked on your account but not debited). In case of damage to the room or unpaid extras, this amount will be debited. Otherwise, the amount will be released at check-out. The amount will then be available within 3 to 5 working days (depending on your bank's regulations).

Is there a lift in the hotel?

Yes, the hotel has a lift.

Is there a restaurant in the hotel?

The hotel has a breakfast room, located on the ground floor.

Does the hotel have a bar?

Yes, the hotel has a bar.

Is it possible to leave my luggage at the reception?

In order to clear your luggage for an early arrival or a late departure, we can keep your luggage so that you can enjoy Paris!

Does the hotel have a car park?

The Pavillon Monceau does not have a parking lot. However, you can find the Indigo parking "Jouffroy". More information here.

Is there wifi access at the hotel?

Yes, there is unlimited free wifi access in our hotel.

Is there a work area in the hotel?

Yes, you can work in the restaurant area outside of our breakfast hours. However, there is a desk with a USB port in each room.

Does the hotel have a concierge service?

Yes, our desk will be happy to guide you during your stay at Pavillon Monceau.

Does the hotel have a laundry service?

Yes, the Pavillon Monceau hotel have a laundry service.

Do you provide towels?

All bath and bedroom linen are available.

Is there a taxi rank near the hotel?

Yes, there is a taxi rank within a minute's walk.

What are the nearest metro stations?

The nearest metro stations are
- Malesherbes, line 3 : 350 m / 4 min
- Wagram, line 3 : 290 m / 4 min
- Pont Cardinet line 14 : 550 m / 7 min

Can I take advantage of an airport / train station shuttle?

Yes, you can ask the reception for your journey.

What is the price of a taxi from the airport?

From Charles de Gaulles airport (CDG) the normal unreserved taxi fare is between 55€ and 60€.
From Orly airport the fare for a normal unreserved taxi is between 35€ and 40€.
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